Gov. Cuomo stops at
JFK enroute to Poland
Holds Jewish support press conference
Governor Cuomo held a
press briefing at JFK Airport
on January 27th before departing
to Poland with administration
officials to attend the official
commemoration of the 75th
anniversary of the liberation
of Nazi concentration and extermination
camp Auschwitz-
Birkenau.
The Governor strongly supports
all legislation to stop Hate
crimes including those against
Jewish communities. He spoke
to an audience of more than a
dozen death camp survivors,
most of them women in their
late 80s. saying “ “The people
of New York will never forget
the unspeakable Nazi atrocities
perpetrated against the
Jews, and by participating in
this ceremony on behalf of New
York State, I will stand tall in
honor of the six million Jewish
victims of the Shoah. This trip
will not only show our Jewish
brothers and sisters that the
family of New York stands with
them, I hope it will also raise
cultural awareness about the
horrors that the Jewish community
went through and how
America responded. “
An elderly gentleman with
a war cap sat in the audience
and was introduced as Alan,
one of the soldiers in Patton’s
army who helped liberate many
death camp survivors who were
being moved to certain death at
the conclusion of World War II.
In Poland, Cuomo announced
an international conference
will be held this May in
New York that will build on the
work the State has done to help
recover property stolen in the
course of Nazi prosecution.
AIRPORT V 32 OICE, FEBRUARY 2020
Google Translate used at T4
Language assist a keystroke away
Bonjour, Buen dia, Goedendag,
Buona giornata, selamat siang are
all ways to say GOOD DAY in different
languages. Now JFK Terminal
4 is the first airport terminal in
the world to partner with Google to
bring the Google Assistant’s interpreter
mode real-time translation
technology to customers traveling
through T4.
The Assistant’s interpreter
mode, which can translate conversations
across 29 languages in realtime,
is now available on Google
Nest Hubs placed at the Welcome
Center in the Arrivals Hall as well
as at the post-security information
booth/help desk located in the retail
lounge. Interpreter mode provides
information agents at T4 with
simpler, faster and more effective
translation capabilities to help customers
to locate luggage, navigate
the terminal, find concessions, and
locate ground transportation.
“T4 is widely regarded as the
international gateway to New York
City, with more than 21 million passengers
traveling through the terminal
each year – the majority of
whom are international travelers,”
said Roel Huinink, President and
CEO of JFKIAT. “We are delighted
to partner with Google to bring the
Assistant’s innovative technology
to our customers and make their
experience more seamless and efficient
as they travel through the terminal.”
The introduction of the Google
Assistant’s interpreter mode is
JFKIAT’s latest move to bring innovative
technology into the terminal
to enhance the customer experience.
Last year, JFKIAT introduced
biometric boarding at several international
gates throughout the terminal.
Google Translate is also available
on Android phones. Type in
any word or phrase into the app and
choose which language you want
translated. For person-to-person
conversation, two people can sit
across from each other who speak
different languages and can use
Translate to have an actual conversation.
Bathroom upgrades at Newark
United and PANYNJ Clean Team
United Airlines is spending $25
million for new and enhanced Terminal
C restrooms; Port Authority
is investing $19 million during 2020
in new Terminal B bathrooms
As part of a larger effort across
all Port Authority facilities to improve
the customer experience, the
agency is teaming with United Airlines
to bring new and modernized
restroom facilities to Terminal C at
Newark Liberty International Airport,
and is investing $19 million in
restroom upgrades at the airport’s
Terminal B.
The rollout of brand-new restrooms,
redesign of existing restrooms
and more rigorous cleaning
schedules at Port Authority terminals,
including Newark Liberty, is
part of a broad array of specific initiatives
the agency has introduced
to improve the customer experience
across all of its facilities.
“Customer satisfaction surveys
have consistently shown that restrooms
rate among the top issues
for travelers using Port Authority
transportation facilities,” said
Port Authority Chairman Kevin
O’Toole. “Our investments in the
new Newark Liberty Airport are
raising the quality of service for all
of our customers.”
The agency continues to prioritize
a wide variety of measures to
improve services at its facilities, including
free Wi-Fi at the airports,
real-time information for air, rail
and ground travelers, and a broad
array of other passenger-focused
initiatives, in addition to the restrooms
initiative. The Newark Liberty
Terminal B and C upgrades
are part of a nearly $80 million investment
overall in restroom facilities
at Port Authority airports.
“Customer satisfaction surveys
have consistently shown that restrooms
rate among the top issues
for travelers using Port Authority
transportation facilities,” said
Port Authority Chairman Kevin
O’Toole. “
At a time the Port Authority
is investing billions in new facilities,
the agency also continues to
prioritize customer service with
upgrades at all of its existing facilities
Real-time monitoring of Port Authority
restrooms for cleanliness,
customer satisfaction are a key element
of the Project Clean initiative.