Hands across the ocean as AA & BA
T4 and ALLWAYS employee rewarded for
allways doing the right thing.
Allways porter service Pieter Nel and CBP Greg Eddy look on as JFKIAT CEO Roel Huinink pesents award to Allways employee Mazadul Chowdury. Mazadul found an envelope in the arrivals
area of Customs with $1,000 in cash. He could have very easily tucked it in his pocket and taken it, but instead he turned it over to CBP. When they pulled video they were able to identify
the passenger to whom it belonged to and were able to return it. This is an example of superior customer service and individual merit that was deserving of special recognition.
AIRPORT VOICE, FEBRUARY 2020 13
Atlantic Joint Business
partners American Airlines
and British Airways with
Gov. Cuomo and the Port Authority
NYNJ announced the
start of the construction on
a $344 million investment
at New York’s John F. Kennedy
International Airport
(JFK) Terminal 8 . “Our investment
will put the 14 daily
flights from JFK to London
that we offer in partnership
with British Airways in the
same terminal and give customers
premium check-in
space, new joint lounges and
a larger variety of retail and
dining options,” said Robert
Isom, President of American.
“We will be adding more than
70,000 square feet to customer
and operational spaces to create
a truly world-class experience
at JFK.”
“As two of the most iconic
airline brands in the world,
we are proud to be the first
airlines to kick off the JFK
redevelopment project,” said
Mike McKanna Managing Director
for American Airlines
at JFK. “We look forward to
welcoming British Airways
to Terminal 8 and for our future
at JFK.”
“This is an exciting development
in our move to Terminal
8, alongside American
Airlines, our Atlantic
joint-business partner,” British
Airways’ Chairman and
CEO Alex Cruz said. “We are
one step closer to offering an
even better customer experience
for passengers traveling
to, from and through JFK. We
look forward to our continued
work with the Port Authority
and American Airlines in
order to build a world-class
transatlantic travel experience.”
Additionally, airline team
members who power the terminal
operations will also
benefit from closer, faster and
easier connections to American’s
joint business partner
British Airways, provided by
more and new co-located longhaul
aircraft gates and an enhanced
baggage system.
“As we progress with the
JFK modernization project,
we are giving Terminal 8 a
new look and layout in line
with the modern, world-class
standards that will define the
airport’s ultimate transformation,”
New York Governor
Andrew Cuomo said. “When
this work is completed, Terminal
8 will accommodate
more passengers who will be
able to enjoy a better travel
experience and will make the
work of airport staff more efficient
and more seamless.”
American and British Airways
are the first airlines to
mark the start of the transformation
of JFK into a stateof
the-art global hub. The
upgrades and additions at Terminal
8 will bring improvements
in the overall customer
experience, including the addition
of five widebody gates and
four adjacent widebody hard
stands (ramp parking where
customers are transported to/
from terminal via bus), enhanced
baggage systems, new
lounges, premium check-in
space and upgraded concessions
and retail options.
This is the first actual
construction that begins the
redevelopment of JFK. Additional
new builds and expansions
at Terminals 1, 4 and 5
are in final planning stages.
As a result, the Port is holding
a multitude of seminars,
workshops and events geared
to the local community for getting
a piece of the construction,
concessions, security,
ramp, customer service and
tens of thousand of new jobs
and opportunities. Construction
of these changes will begin
in the Spring of 2020 along
with significant roadway, airfield,
parking and Van Wyck
Expressway improvements
that are scheduled to be completed
in 2025.
Last month, American
started new nonstop service
from JFK to Georgetown,
Guyana (GEO). The new route
follows the recent addition of
service to Montego Bay, Jamaica
(MBJ); San Jose, Costa
Rica (SJO); and Liberia, Costa
Rica (LIR).
Last year, the airline announced
the expansion of its
exclusive Five Star Service
options for its top customers
traveling through JFK.
American also offers an unmatched
premium travel experience
on flights between
JFK and Los Angeles International
Airport (LAX) on
its Airbus A321T aircraft that
features fully lie-flat seats, a
chef-curated menu, as well as
premium wines and amenity
kits in Flagship First and
Flagship Business.
More than 8,000 American
team members call New
York home and help support
a variety of community and
civic programs, including
City Year New York, the Michael
J. Fox Foundation and
the Stephen Siller Tunnel to
Towers Foundation. Since
2017, American has increased
corporate giving to charitable
organizations across the city
by nearly 40 percent Investment
in hub airports across
the United States.
For more detailed information
on the overall redevelopment
, community events and
job opportunities, regularly
visit, www.anewjfk.com.
Continued from page 1
Ready, set, dig! PANYNJ Jim Steven
/www.anewjfk.com
/www.anewjfk.com