NOVEMBER 2018 • LONGISLANDPRESS.COM 43
NAVIGATE4ME: OFFERING A TRUSTED
GUIDE ALONG YOUR HEALTH JOURNEY
How would your life be different
if you had one person to guide and
support you when you’re at your most
vulnerable?
That kind of help made a
life-changing difference for 72-yearold
Melinda Lacy.
Three weeks after a total knee
replacement surgery, and facing a
second, Lacy felt overwhelmed and
helpless. So an unexpected call from
Glenda Cotrone, a health navigator
with UnitedHealthcare’s Navigate4Me
program, came at the perfect time. Lacy
needed to recover enough to have the
second surgery, which was scheduled
in six weeks. And this time she would
need to transition from the hospital to
a rehabilitation facility — a transition
that seemed both intimidating and
complicated.
The two formed a team — and an
unbreakable bond — with Cotrone
serving as Lacy’s single point of
contact at UnitedHealthcare for all
of her questions and concerns along
her health journey. Cotrone became
Lacy’s biggest advocate and cheerleader
— encouraging her, researching
rehab facilities, answering questions
and supporting her along the road to
recovery. And Lacy was able to focus
on what mattered most: getting back
on her feet.
Introduced in 2017, Navigate4Me is
available at no additional cost to people
with UnitedHealthcare Medicare Advantage
plans facing complex health issues
and pairs them with a single point
of contact to coordinate care, address
claims issues, provide social support
and help with other needs.
“Our team provides a trusted advocate
and a consistent resource to handle
the details,” said Rebecca Goheen, who
manages the Navigate4Me program.
“The issues our members face can be
difficult, but we help them navigate the
system, walking alongside them every
step of the way.”
PRESS HEALTH: MEDICARE GUIDE
Health navigators talk
with individuals — sometimes
daily — along with
their family members and
caregivers to fully understand
all the factors that play
a role in their overall health.
Then they create a plan to
tackle together.
For Lacy, the constant encouragement
and assistance
from Cotrone made all the
difference in the world.
She said, “When you have
someone as knowledgeable and
compassionate as Glenda, you can’t
go wrong. It was invaluable to have
somebody to bounce things off of,
and she was my person.”
UnitedHealthcare expects to
help 250,000 people through Navigate4Me
in 2018. To learn more
about Medicare Advantage plans
that include the program, visit UHCMedicareHealthPlans.
com.
Plans are insured through United-
Healthcare Insurance Company or one
of its affiliated companies, a Medicare
Advantage organization with a Medicare
contract and a Medicare-approved
Part D sponsor. Enrollment in these
plans depends on the plan’s contract
renewal with Medicare.
Navigate4Me by UnitedHealthcare
is not available in all plans.
- BPT
Navigate4Me,
a healthcare
navigator with
UnitedHealthcare,
helps those
facing complex
issues.
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