B U S I N E S S • R E A L E S T A T E • H O M E I M P R O V E M E N T business Family matters at The Pavilion at Queens Rehabilitation and Nursing (continued on page 38) By ANTHONY GIUDICE agiudice@ridgewoodtimes.com/@A_GiudiceReport When the Fuchs family took over operations at the former Dr. William Benenson Pavilion in the beginning of 2015, they wanted to assure both patients and staff alike that any changes on the horizon would be for the better. They wanted to let everyone know that they are very family oriented and will continue to uphold the standards set forth by the previous owners. “It’s extremely important to us as a family because it’s important for the families of all the residents to know … we know how important it is to be sensitive to everyone else, to all the families of the community and of the residents of this facility,” said Gerry Fuchs, COO of the Pavilion at Queens. “And we knew that sometimes people could be nervous that there’s new ownership … it’s just the uncertainty which is what everyone was concerned about. And that’s why it is our number one mission to let them know, from day one, that the administrator and the director of nursing, Richard Sherman and Liza Dowd are going to remain here, because we know how important it is to have continuity.” In an attempt to maintain the continuity of the Pavilion at Queens, when changing the name of the facility, the Fuchs decided to keep “Pavilion” in the name and renamed it The Pavilion at Queens Rehabilitation & Nursing. “What’s unique about this facility is it’s really a family environment,” said Richard Sherman, administrator for the Pavilion at Queens who has been with the facility since it opened in 1997. “We were a family environment with the Benensons and today we are a family environment with the Fuchs. They are not only the owners, but they are engrained in this facility. They’re here every day, they walk the floors, they talk to the people, they get to know who people are. I think it’s important for the community to know that it’s just not a new corporation, that it’s a family here really interested in the wellbeing of their residents while they’re staying with us.” In order to introduce themselves as the new owners of the facility when they took over in January, the Fuchs family came together and went to each patient’s room and delivered a gift basket containing shampoos, soaps and lotions. This level of kindness runs through the entire facility, from the ownership, to the therapists, doctors and staff. They are concerned with providing the best experience possible for anybody that uses the Pavilion and welcoming them into their family. The Fuchs family have had the ideals of health-
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