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www.qns.com I LIC COURIER I OCTOBER 2019 29
“When a customer comes in looking for a product
instead of telling them which aisle it’s in, we walk
them to the aisle and show them where it is,” De La
Torres said.
The group said that they try to remember every
customer who comes through their doors, including
significant life events and even pets. The “individual-ized
and personalized” attention to detail is what sets
them apart from pharmacy chains.
“We always say that we see them customers more
often than we see our own families so it’s a different
atmosphere,” said LaFranca.
Rockrose Development Corp. approached City
Chemist about the opportunity to open the independent
pharmacy, citing the residents’ need for services all
under one roof. According to Rodrigues, City Chemist
pharmacies support “underserved communities” that
typically have to travel outside their neighborhoods
for necessities.
“Now,
people don’t
have to go into the city to get
what they need,” said Rodrigues.
The company also has outposts in Brooklyn and
on Long Island.
De La Torres said that City Chemist’s slogan
is “your destination for beauty and wellness.” The
founders of the company had long-established
careers in the pharmacy industry and decided
to expand into the beauty world due to industry
demand.
Customers can purchase name brand and generic
drug prescriptions at City Chemist or get items over
$25 delivered to their
homes for free. Patrons can
also find the latest in high-end beauty
like Tata Harper, Dennis Gross, Laura Mer-cier
and Bobby Brown.
The store recently hosted Laura Mercier and
Bobby Brown events that were “very successful
with the ladies in the neighborhood.”
If a customer request products that are not available
at the Long Island City store, the staff can request
for a product to be transferred from one of their
other locations.
“‘We try to accommodate as much as we can, ”
LaFranca said. “Clients say, ‘I’ve never seen a pharmacy
like this before.'”
City Chemist at 25-29 44th Drive is open Mon-day
to Friday from 9 a.m. to 8 p.m. and weekends
from 10 a.m. to 6 p.m. Visit their website to learn
more.
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