Aging Connect is the City’s
Direct Link to Aging Services
inform you of available services
for your loved ones, like homedelivered
meals or nearby
senior centers, or connect
you with a community-based
caregiver program to help with
information and referrals,
support groups, respite care,
and more.
Aging Connect works in
direct partnership with NY
Connects, New York State’s
trusted source of information
for long-term care services.
NY Connects serves individuals
Photo from the Aging Connect Ribbon Cutting on February 18, 2020.
of all ages and income levels wanting
to learn more about long term services
and supports.
For limited English proficient
callers, Aging Specialists can provide
multilingual support and have the
capability to translate more than 240
languages over the phone through
LanguageLine Solutions. Aging
Specialists are available by phone on
weekdays from 8:30 a.m. to 5:30 p.m.
On weekends and outside of operational
business hours, New Yorkers can call 311
to be connected with services.
Lorraine Cortés-Vázquez
is Commissioner of the New
York City Department for the
Aging. Prior to joining the
de Blasio administration,
she served in executive
leadership roles with AARP,
EmblemHealth and other
organizations. She also
served as New York’s first
Latina Secretary of State.
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New York City’s resources are
some of the most impressive and
supportive in the world. Under
the De Blasio Administration,
the City’s support for New
Yorkers has expanded in more
ways than ever before. With so
many options, it can sometimes
feel overwhelming to navigate
the complex network of
services. This is, in part, why
the New York City Department
for the Aging (DFTA) launched
Aging Connect, so that older
New Yorkers have a number
to call when they need immediate and
straightforward answers.
Aging Connect is DFTA’s new contact
center that aims to eliminate confusion and
provide direct referrals to services provided
by DFTA and its community partners.
New Yorkers can dial 212-AGING-NYC
(212-244-6469) to be directly connected
with an experienced Aging Specialist who
will listen to their needs, share important
resources and information, and help
them navigate the complex network of
aging services, programs, and supports
throughout the City.
No matter what the residency status,
income level, or English proficiency
of callers may be, Aging Specialists
can help. Aging Specialists are trained
experts who can assist older New
Yorkers with multifaceted questions
about services for older adults over
the phone. Aging Specialists serve as
a gateway to comprehensive assistance
and can connect callers with DFTA
services and services provided by sister-
City agencies.
You can also call Aging Connect if
you are a caregiver for an aging parent,
neighbor, or friend. Aging Specialists can
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