The Pavilion: Compassion in Rehab The “home” rehabilitation room, including a car and simulated house, motivates patients towards their ultimate goal of returning home. The stairs in the “master bedroom” rehabilitation area are used to train patients to walk up and down steps. www.qns.com | march 2016 | lehavre Courier 17 By Asher J. Frankel Kindness, compassion and understanding: these are the qualities that the nurses of The Pavilion at Queens Rehabilitation and Nursing exemplify when it comes to treating every patient in their care. The Pavilion offers individualized care for its patients not only throughout their stay but also after they leave—whether they go home or if they are transferred back to a hospital. Along with traditional rehabilitation services, the Flushing facility offers state of the art technology in respiratory and ventilator care along with treatment for dialysis. Our vent unit is supervised by Registered nurses and Respiratory therapist 24-7 and we offer the highest weaning rate in the area. Management at The Pavilion is available at all times to ensure that our patients do not have to wait for their concerns to be addressed, and that most importantly their needs are met in a timely manner. It’s what the staff calls “The Pavilion’s Personal Touch.” Nurses at The Pavilion at Queens Rehabilitation and Nursing have the skills and knowledge in subjects from chemistry and medical physics, to customer service and leadership. Our nurses are teachers, counselors, mentors, clinical experts and advocates for our residents. Their roles are always expanding, especially with current changes in response to the demands of modern-day healthcare. The personalized quality of care at The Pavilion makes the difference to our patients. The nursing staff speaks to our residents, takes their time, holds their hands, puts their arms around family members and listens to their needs. It takes a truly remarkable person to be a great nurse, as evident not only in our nursing department but as well as in our Dialysis Department which is manned by a truly outstanding team of nurses. We are honored and blessed to have these incredible individuals as part of our family and team. Our team also includes a dedicated rehabilitation staff that works to provide the best possible individualized rehab session using The Pavilion’s newly renovated, 3,000 square foot gym with state-of-the-art equipment and technology. The staff helps bring patients back to their previous functional status and return home as soon as possible. As an employee at the Pavilion at Queens Rehabilitation and Nursing, I have seen residents who were overwhelmed when entering the facility for the first time. They are truly comforted by the care given by the nurses and the support of the staff members for consistent treatment of their medical issues and emotions. The doctors and nurses who treat our residents offer an excellent customer service system. Residents and their loved ones feel part of the decision-making process. Answers to any questions they have are given in terms that our residents and their loved ones can comprehend. Our attending physicians’ visits are consistent with the time of day, and the nurses come promptly and regularly monitor all aspects of our residents’ medical needs. Throughout my eight years in healthcare, I’ve worked with many remarkable nurses who genuinely care. Like so many people, I have also been on the other side. I’ve faced family members with a serious illness and lost someone I loved dearly. I’ve seen what it was like to be nursed by both good and not so good nurses, so I can understand the anger that has put bad facilities in the spotlight through the years. Being part of The Pavilion at Queens and seeing the Nursing staff go above and beyond for their residents is truly magnificent and inspirational. I would like to express my sincere appreciation to the nursing staff members at The Pavilion at Queens for their devoted service that they deliver on an everyday basis. I am truly honored to be a part of a family and facility that truly goes above and beyond for their residents and staff members. This fully-functioning kitchen and living room helps residents simulate daily situations in their rehabilitation. ADVERTORIAL
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