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BRONX TIMES REPORTER, APR. 8-14, 2022 BXR
We heard you and we know it’s time to reconnect. Though keeping you connected to what
you love has always been our number one goal, we understand that we haven’t always
gotten it right. So, we’re working hard to make important changes as a recommitment to
you, and to keeping you connected to what you love. As we implement these changes,
here’s a look at all the ways we’re excited to reconnect with you.
Let’s reconnect with more speed and reliability, so you can depend on us at home
and on the go. Optimum has been named the most reliable Internet provider according
to ACSI. And we’re building Optimum Fiber, a new 100% fiber Internet network capable
of delivering speeds up to 10 Gig. When combined with Optimum Mobile, now on the
T-Mobile network, the leader in 5G coverage and speed, you’ll get the performance, speed,
and reliability you need, at home and on the go.
Let’s reconnect with the freedom to choose the best value for you. To do this, we’ve
created Optimum FlexAbility, a new way to get exactly what you want at a great price.
Gone are the days of forced bundles—Optimum allows you to choose the products you
want at the best value. And we have no annual contracts so you can change it anytime at
no extra cost.
Let’s reconnect with full transparency, so you have the clarity you’d expect from a
trusted provider. You’re the most important part of our business. So, you deserve peace of
mind with easy-to-understand pricing, bills without surprises and great promotions. It’s one
of the reasons we have been named the Best Gigabit Internet deal according to CNET.
Let’s reconnect with better service, so you get the help you need whenever you need it.
We’re making sure that we’re there for you whether that’s in-store or through 24/7 support
online and over the phone. This year, we’re excited to hire thousands of local employees
across the country, open more than 70 retail stores and we’ve raised wages for our customer
service teams. Simply put, this adds up to better service.
Most of all, let’s reconnect to build a better future together. As proud members
of our communities, we’ve been donating millions of dollars to public schools and local
organizations to empower the next generation of innovators and providing grants to small
businesses to help them grow.
Bit by bit, we’re making big changes. Learn more about how we’re recommitting to you and
let’s reconnect at optimum.com/reconnect.
Sincerely,
Matt Marino
Executive Vice President, Consumer Services
Fiber: Fiber service not available in all areas. Speeds, availability, pricing, offers, and terms vary by area and are subject to change and discontinuance w/o notice. Speeds up to 10 Gig capability based on XGS-PON technology with theoretical max speeds up to 10 Gig (8.5 Gbps nominal).
ACSI: ACSI claim based on comparison of Optimum to other measured cable providers in the 2015-2020 American Customer Satisfaction Index (ACSI) surveys of customers rating their own Internet provider’s performance in reliability of Internet service in terms of interruptions and outages.
Tied with another cable provider in 2020. T-Mobile Network: Optimum Mobile leverages T-Mobile 4G LTE and 5G networks. Leader in 5G coverage and speed based on Opensignal 5G User Experience Report January 2022. 5G capable device required. 5G not available in all areas or on all
plans. Best gigabit deal: “Best Gigabit Deal” – CNET May 2021: CNET.com is not affiliated with and does not endorse products or services of Optimum. CNET logo is a registered trademark of CNET.com and is used under license. All trademarks and service marks are the property of their
respective owner. Optimum is a trademark of CSC Holdings, LLC and its subsidiaries. © 2022 CSC Holdings, LLC.
/reconnect
/CNET.com
/CNET.com