NYC Health + Hospitals/Queens recognized for providing
enhanced quality and safety to primary care patients
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TIMESLEDGER | QNS.COM | MARCH 19-MARCH 25, 2021 9
BY CARLOTTA MOHAMED
For the ninth consecutive year,
NYC Health + Hospitals/Queens, a
major healthcare provider in the borough,
received a Certificate of Recognition
from the National Committee
for Quality Assurance for its systemic
use of patient-centered, coordinated
care management processes in its
primary care services.
Patient-Centered Medical Home
(PCMH) accreditation indicates that a
practice offers enhanced services and a
higher quality of care. The Certificate
of Recognition is awarded for one year,
from Dec. 17, 2020, to Dec. 17, 2021.
NYC Health + Hospital/Queens’
mission is to provide quality, comprehensive
care to all members of the public
regardless of their ability to pay. To
earn the recognition, the hospital has
offered extended hours, care management
to patients with chronic illnesses,
behavioral health integration and
other services.
Neil Moore, chief executive officer
of NYC Health + Hospital/Queens, said
he is delighted that Queens has once
again achieved PCMH accreditation.
“PCMHs build better relationships
between patients and their clinical care
teams. Research shows that PCMHs
improve both quality and the patient
experience and increase staff satisfaction,
while reducing health care costs.
Practices such as ours that consistently
earn this recognition have made
a commitment to continuous quality
improvement and a patient-centered
approach to care,” Moore said.
PCMH is a care delivery model
whereby patient treatment is coordinated
through their primary care physician
to ensure they receive the necessary
care when and where they need it,
and in a manner they can understand.
PCMH accreditation further results in
an increase in reimbursement from
health plans. NYC Health + Hospitals/
Queens’ Primary Care Services has
been certified for the last eight years.
Debra Brennessel, MD, Queens’
director of Ambulatory Care said she
takes great pride in the fact that NYC
Health + Hospitals/Queens’ Ambulatory
Care Department has again been
nationally recognized for having primary
care services that offer a higher
quality of healthcare.
“These services range from pediatric,
adult and geriatric to virology. The
PCMH designation demonstrates to
all Queens patients that our primary
care practices have successfully transformed
operations to deliver enhanced
quality and safety,” said Brennessel,
who oversees the largest diabetic and
hypertensive patient population of
all NYC Health + Hospitals facilities
combined. “It lets them know that they
can be treated here preventatively for
chronic illnesses, and it will ultimately
mean there will be less reliance on the
emergency department for their care.”
Patients interested in making an
appointment at NYC Health + Hospitals/
Queens can do so by calling 844-
NYC-4NYC. To learn more about primary
care services at NYC Health +
Hospitals/Queens, visit www.
nychealthandhospitals.org/queens/.
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